About UsThis Trade Only web site is owned and operated by the Europeanwear Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Login is NOT required to order
Our Contact details:
EuroQC Dept 85 Great Portland Street First Floor London W1W 7LT United Kingdom
Fax: +44(0) 20 7183 3073
Email: sales [at] unbrandedclothes [dot] co [dot] uk
VAT Registration Number GB 832 7432 33
Company Number 6599155
Company number: <6599155>
Making A PurchaseWe have tried to make your online shopping experience as easy as possible. Just browse our online clothing warehouse, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from outside the UK, place your order and select 'payment by Bank Transfer'. Use XE.com to calculate the final amount to Bank Transfer. You are responsible for all Bank Charges and this amount should not be taken from our payment. You should check stock with us BEFORE making payment to avoid disappoint and fees, should the payment need to be returned.
We accept all major debit and credit cards except American Express. We do not charge for any item until it is ready to ship. It an item is found to be out of stock after you have placed your order, we will contact you via email for a replacement. Customers that do not wish to pay online, may pay via cheque(£) or bank transfer.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake when possible.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery ScheduleWe aim tp deliver your order right away. We will normally send your order to you in 1 or 2 business days. International orders are generally received in under 5 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
To enable us to process a claim on your behalf, you must sign for the correct number of packages received and sign for damaged boxes as such so the courier has a record of this.
You agree that proof of delivery, attempted delivery or refusal of delivery supplied by our delivery company, by way of tracking details is sufficient evidence to establish that goods have been received, attempted to deliver or refused. If you accept delivery of the goods after the estimated time of delivery, it will be on the basis that you, the Customer, has no claim against us for delay.
Delivery dates mentioned above and elsewhere are only approximate and are not of any contractual effect and we shall not be under any liability to the Customer in respect of any failure to deliver on any particular date in one or more installments, each of wish shall be treated as a separate contract.
We are not responsible for redeliveries or failed deliveries. We supply business to business only, therefore goods are dispatched on the assumption that you, the customer, is available to take receipt of the goods within normal business hours Mon-Friday. Under no circumstances are we responsible for redeliveries or failed deliveries, therefore please contact us for tracking details within 2 working days of placing your order. It your responsibility to liase with the courier for redeliveries and failed deliveries, not ours. If your order is returned to us due to such issues you will be liable for any associated costs, please see our Returns Policy.
|Back Orders If your item is not in stock, we contact you via email after you have placed your order to advise of a replacement size or colour. If you do not wish any replacements we will cancel these items allowing you to reorder at a later date.|
Credit Card SecurityAll Card details are processed by Credit Call, an independent 3rd Party Card Processing Company. This ensures that that your Card information is secure as our staff will never have full access to such information.They are not held in clear text on any web site or downloaded to our computers.
You should see the secure padlock and https://... in the address bar where you enter your card details. If you do not, do NOT enter your Card Details and contact us immediately. For card security reasons, if paying by Card, we can only dispatch to the Card Statement Address.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns PolicyIf you, the Buyer, refuses or fails to take delivery of the goods tendered by us, the Seller, we shall be entitled to terminate the contract with immediate efffect and/or dispose of the goods as we may determine. We reserve the right to recover from the buyer a minimum handling fee of 20% of the total price of such goods (plus VAT thereon) which shall be paid by the Buyer within 15 days of the date of invoice.
The Customer shall not be entitled to reject the whole of the consignment if there is a variation in size, weight or colour. Under no circumstances will garments be accepted as returns once they have been altered in anyway, including any print or embroidery.
Save as provided herein no return of goods will be accepted unless authorised by our Sales Department prior to dispatch and all returns will be subject to our minimum handling fee as above, except in the case of faulty garments in which we must be notified within 48 hours in writing (email for example).
Any goods returned should be in saleable condition. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
A sampling service is offered and the customer is strongly advised to make use of this service to ensure the goods meet their requirements, these may include but not limited to; size, colour, fabric, style, service, quality etc hence we reserve the right to refuse any returns based on these or similar issues. Samples are non-returnable, as we supply wholesale only.
The Distance Selling Regulations 2000 and their replacement the consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not legally apply in this situation as this website is for taking Trade Only orders. Hence although we are not obliged to accept any returns and/or refunds we strongly advise you to inform us of the situation and we will make a decision on a case by basis. Our decision will be final. We've included this to prevent abuse of our Returns policy.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.